Metarelic's comprehensive FAQs guide
Empowering you with information
Empowering
you with informations
How does payroll work with tips and variable hours?
Metarelic supports tip reporting, hourly wages, and overtime calculations�automatically.
How does the system help with compliance for labor laws and site safety?
Digital records, automated leave policies, and document tracking help you meet labor law obligations and prove compliance during audits.
What happens when a project ends and the workforce rotates?
You can archive teams when projects close and reuse onboarding templates when spinning up new crews, maintaining continuity in your records.
Does the system help us stay compliant with labor regulations?
Yes. Digital records, leave automation, and payroll history keep you audit-ready.
How do we ensure timesheets and payroll match across projects?
Timesheets are automatically reconciled with payroll inputs, with alerts for missing or inconsistent data�no more spreadsheet guesswork.
What kind of audit trail does the system keep?
Every change�payroll edits, document uploads, leave approvals�is logged with timestamps, helping you stay compliant for site audits or labor reviews.
Can Metarelic manage different pay rates for roles like electricians vs. laborers?
Yes. You can set unique pay rules, allowances, and overtime settings per role or per individual employee.
How does onboarding work when we need to hire quickly for a new site?
You can onboard workers in minutes with templated workflows�collect documents, assign roles, and get them ready to work same-day.
How do we handle retirement, promotions, or transfers?
Update roles, pay scales, or departments while maintaining full employment history.
Can Metarelic handle both full-time staff and contractors on the same payroll?
Yes. You can configure payroll rules for mixed workforce types�hourly, salaried, daily-wage, or per-project�within the same system.
Can employees request leave or submit documents online?
Yes. Self-service features let them handle basic tasks without visiting HR physically.
Is there secure document storage for public service records?
Yes. Upload employment letters, appraisals, and legal forms with controlled access and audit trails.
How does the system support approval workflows for government bodies?
You can set multi-level approvals tied to roles, ranks, or specific personnel.
Can Metarelic support civil service pay scales?
Yes. You can define pay grades, steps, and automatic increments based on tenure or promotion.
Can HR generate reports for audits or ministry oversight?
Yes. Detailed, export-ready reports are available on demand.
Can we get automated payroll reports per location?
Yes. Reports can be filtered by team, branch, or time range.
How do we ensure compliance with public sector leave policies?
You can configure leave policies and approvals in line with government standards.
What if a staff member works at multiple branches?
Assign them to multiple teams with separate roles and pay rules per branch.
Can we automate compliance with labor laws?
Yes. Leave entitlements, contracts, and overtime policies can be configured by jurisdiction.
What happens when we have seasonal staff or high turnover?
You can archive inactive employees and reuse onboarding templates to speed up new hires.
Can we track performance of FOH vs BOH teams?
Performance tracking (coming soon) will support customized goals by department.
Can employees access payslips on their phone?
Yes. Staff can access payslips, request leave, and submit reimbursements via mobile app.
Can we handle multi-branch restaurant operations?
Definitely. You can manage employees by branch, configure branch-specific rules, and consolidate reports.
How fast can we onboard new hires like servers or cooks?
Onboarding templates let you collect documents and activate staff accounts in minutes.
How do we onboard new hires quickly when scaling?
Use onboarding templates to collect documents, assign roles, and get new hires ready fast.
Can restaurant managers approve leave for their team?
Yes. Department- or branch-based leave approvals are supported.
Can Metarelic handle rotating shifts and part-time staff?
Yes. You can create shift rosters, assign roles per day, and automate attendance tracking.
Can team leads approve reimbursements directly?
Yes. You can delegate reimbursement approvals to specific roles or team leads.
What happens when a consultant transitions to full-time?
You can update their status and compensation in one step without data loss.
Does Metarelic work for remote or hybrid teams?
Absolutely. The platform supports remote check-ins, mobile self-service, and decentralized approvals.
Can we track leave across multiple offices?
Yes. You can define leave policies and generate consolidated reports.
How does Metarelic help reduce payroll errors for billable teams?
It automates timesheet reconciliation and payroll calculations, reducing manual work and ensuring every billable hour is accounted for.
Can Metarelic handle consultants and contractors with flexible schedules?
Yes. You can configure flexible work arrangements, project-based contracts, and variable pay structures seamlessly.
How can we manage freelancers alongside full-time staff?
Metarelic allows flexible classification and compensation for contractors, temps, and full-time roles all in one place.
How does performance tracking work for knowledge workers?
Performance tracking (in development) will support goals, reviews, and billable utilization rates.
Can we customize approval chains for different departments?
Yes. You can set up role- or department-based approval flows for payroll. We are working on other aspects
Can employees request holidays to be approved?
Yes! With Metarelic People your employee holiday requests and pro-rata annual leave tracking are just a few clicks away!
Can I test the system before purchasing it?
Yes, get started in less than a minute and be ready to simplify your business operations into one integrated, easy-to-use platform.
How can I monitor my employees work hours?
You can monitor team members' workload and capacity, with visual indicators highlighting when individuals exceed their allocated capacity.
Can I customize time-off policies?
Yes! Whether it's vacation days or sick leave, you can create custom time off policies that work for your company.
How employees can use the system?
Timesheets are available on browsers via desktop, mobile, and tablet, so employees can log hours from any device.
How can I add the extra hours on the payroll payment?
Hours worked are automatically synced to payroll, so you can run payroll efficiently and accurately. You can also define billable and non-billable hours.
Does it integrate with time tracking?
Yes, if you use Metarelic People�s time & attendance module, hours worked flow directly into payroll.
Is there support for payroll approvals?
Yes. You can set up multi-step approvals so managers and finance teams can review payroll before it�s finalized.
Can I handle bonuses and allowances?
Absolutely. The system supports one-time payments like bonuses, commissions, and expense reimbursements.
How long does it take to run payroll?
Once your setup is complete, you can run payroll in just a few clicks�often under 10 minutes.
Can it scale with our company?
Yes. Whether you have 5 employees or 500, the platform adapts to your growth with flexible permissions, reports, and data tools.
Can I automate my payroll process?
Yes. Metarelic People automates calculations for salaries, taxes, deductions, and benefits�saving time and reducing the chance of manual errors.
Are payslips generated automatically?
Yes. Once payroll is processed, digital payslips are generated and available instantly through the employee portal and mobile app.
Can I run payroll for hourly and salaried employees?
Yes, the system supports both hourly and salaried staff, including overtime and variable pay.
Does this system handle taxes?
It�s built to manage statutory deductions like NIS, PAYE, and other country-specific requirements. The system is updated as regulations change.
Is this hard to set up?
Not at all. Whether you're migrating from spreadsheets or another system, we�ll help you get up and running quickly.
Is the system cloud-based?
Yes. Your data is securely stored in the cloud, accessible from anywhere�no servers or IT headaches required.
How secure is it?
Very. We use industry-standard encryption, role-based access, and secure cloud hosting to keep your data safe.
What kind of data can I store?
Everything from personal and job information to emergency contacts, employment history, documents, and performance records.
Can employees access their own data?
Yes. Employees can log in from mobile to view and update their info, track time off, and see past payslips.
What is Metarelic People HR?
A cloud-based HR system that brings together employee data, compliance tools, and self-service features in one easy-to-use platform.
Can I use the app for multiple employers?
Yes, if you're connected to more than one organization using Metarelic People, you can switch between them easily.
What platforms is the app available on?
The app is available for both iOS and Android devices.
Is the app free to use?
Yes. The Metarelic People mobile app is free for all users with an active account.
Are there any resources available to help me get the most out of Metarelic’s products?
Yes! We offer extensive resources, including user guides, how-to videos, and best practice articles to help you maximize the benefits of our products.
I’m experiencing technical difficulties with a Metarelic product. What should I do?
Please reach out to our support team immediately. Provide a detailed description of the issue, and we’ll work diligently to resolve it. We also have a range of troubleshooting guides available on our website.
What kind of customer support does Metarelic provide?
Our dedicated customer support team is available via email, phone, and live chat. We offer personalized support and are committed to resolving any issues promptly.
Can Metarelic’s software integrate with my existing systems?
Absolutely! Our products are designed for seamless integration with a variety of systems. We offer comprehensive guides and support for integration processes.
How does Metarelic ensure the security and privacy of data?
Data security is paramount at Metarelic. We employ advanced encryption, regular security audits, and adhere to strict privacy policies to protect your information.
What range of products does Metarelic offer?
Metarelic specializes in SaaS solutions, including payroll management, spend management, and team collaboration tools. We’re also developing new products such as contract management, business registration, invoicing, POS, and eCommerce solutions.
Addressing your needs with care
Addressing your needs with care
Addressing
your needs with care
Are there any resources available to help me get the most out of Metarelic’s products?
Yes! We offer extensive resources, including user guides, how-to videos, and best practice articles to help you maximize the benefits of our products.
I’m experiencing technical difficulties with a Metarelic product. What should I do?
Please reach out to our support team immediately. Provide a detailed description of the issue, and we’ll work diligently to resolve it. We also have a range of troubleshooting guides available on our website.
What kind of customer support does Metarelic provide?
Our dedicated customer support team is available via email, phone, and live chat. We offer personalized support and are committed to resolving any issues promptly.
Less than 1 minute
to request a demo
Book your metarelic demo with
ease
Scheduling your personalized demo is just a few clicks away. Use our integrated scheduling tool to select a date and time that works best for you.
