Your Questions Answered

Metarelic's comprehensive faqs guide

Metarelic's comprehensive
FAQs guide

FAQs

Empowering you with information

Empowering
you with informations

Can employees request holidays to be approved?

Yes! With Metarelic People your employee holiday requests and pro-rata annual leave tracking are just a few clicks away!

Can I test the system before purchasing it?

Yes, get started in less than a minute and be ready to simplify your business operations into one integrated, easy-to-use platform.

How can I monitor my employees work hours?

You can monitor team members' workload and capacity, with visual indicators highlighting when individuals exceed their allocated capacity.

Can I customize time-off policies?

Yes! Whether it's vacation days or sick leave, you can create custom time off policies that work for your company.

How employees can use the system?

Timesheets are available on browsers via desktop, mobile, and tablet, so employees can log hours from any device.

How can I add the extra hours on the payroll payment?

Hours worked are automatically synced to payroll, so you can run payroll efficiently and accurately. You can also define billable and non-billable hours.

Does it integrate with time tracking?

Yes, if you use Metarelic People�s time & attendance module, hours worked flow directly into payroll.

Is there support for payroll approvals?

Yes. You can set up multi-step approvals so managers and finance teams can review payroll before it�s finalized.

Can I handle bonuses and allowances?

Absolutely. The system supports one-time payments like bonuses, commissions, and expense reimbursements.

How long does it take to run payroll?

Once your setup is complete, you can run payroll in just a few clicks�often under 10 minutes.

Can it scale with our company?

Yes. Whether you have 5 employees or 500, the platform adapts to your growth with flexible permissions, reports, and data tools.

Can I automate my payroll process?

Yes. Metarelic People automates calculations for salaries, taxes, deductions, and benefits�saving time and reducing the chance of manual errors.

Are payslips generated automatically?

Yes. Once payroll is processed, digital payslips are generated and available instantly through the employee portal and mobile app.

Can I run payroll for hourly and salaried employees?

Yes, the system supports both hourly and salaried staff, including overtime and variable pay.

Does this system handle taxes?

It�s built to manage statutory deductions like NIS, PAYE, and other country-specific requirements. The system is updated as regulations change.

Is this hard to set up?

Not at all. Whether you're migrating from spreadsheets or another system, we�ll help you get up and running quickly.

Is the system cloud-based?

Yes. Your data is securely stored in the cloud, accessible from anywhere�no servers or IT headaches required.

How secure is it?

Very. We use industry-standard encryption, role-based access, and secure cloud hosting to keep your data safe.

What kind of data can I store?

Everything from personal and job information to emergency contacts, employment history, documents, and performance records.

Can employees access their own data?

Yes. Employees can log in from mobile to view and update their info, track time off, and see past payslips.

What is Metarelic People HR?

A cloud-based HR system that brings together employee data, compliance tools, and self-service features in one easy-to-use platform.

Can I use the app for multiple employers?

Yes, if you're connected to more than one organization using Metarelic People, you can switch between them easily.

What platforms is the app available on?

The app is available for both iOS and Android devices.

Is the app free to use?

Yes. The Metarelic People mobile app is free for all users with an active account.

Are there any resources available to help me get the most out of Metarelic’s products?

Yes! We offer extensive resources, including user guides, how-to videos, and best practice articles to help you maximize the benefits of our products.

I’m experiencing technical difficulties with a Metarelic product. What should I do?

Please reach out to our support team immediately. Provide a detailed description of the issue, and we’ll work diligently to resolve it. We also have a range of troubleshooting guides available on our website.

What kind of customer support does Metarelic provide?

Our dedicated customer support team is available via email, phone, and live chat. We offer personalized support and are committed to resolving any issues promptly.

Can Metarelic’s software integrate with my existing systems?

Absolutely! Our products are designed for seamless integration with a variety of systems. We offer comprehensive guides and support for integration processes.

How does Metarelic ensure the security and privacy of data?

Data security is paramount at Metarelic. We employ advanced encryption, regular security audits, and adhere to strict privacy policies to protect your information.

What range of products does Metarelic offer?

Metarelic specializes in SaaS solutions, including payroll management, spend management, and team collaboration tools. We’re also developing new products such as contract management, business registration, invoicing, POS, and eCommerce solutions.

Customer Support and Technical Issues

Addressing your needs with care

Addressing your needs
with care

Addressing
your needs with care

Are there any resources available to help me get the most out of Metarelic’s products?

Yes! We offer extensive resources, including user guides, how-to videos, and best practice articles to help you maximize the benefits of our products.

I’m experiencing technical difficulties with a Metarelic product. What should I do?

Please reach out to our support team immediately. Provide a detailed description of the issue, and we’ll work diligently to resolve it. We also have a range of troubleshooting guides available on our website.

What kind of customer support does Metarelic provide?

Our dedicated customer support team is available via email, phone, and live chat. We offer personalized support and are committed to resolving any issues promptly.

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